Another Reason Not to Use Wells Fargo

I just had a conversation with a Wells Fargo employee who works in the Mortgage division (Arizona). He told me it is Wells Fargo's policy not to accept any Power of Attorney after they are notified that the account owner is incapacitated. Earlier this year, a Wells Fargo advisor sat in my office with a current client. He told me the INTERNAL WF POA would work for this client's account. The purpose of this joint meeting was to ensure her plan would work because she was mentally declining. Once the client became incapacitated, Wells Fargo refused to honor its own INTERNAL power of attorney.