RightSignature Digital Signatures FAQ

We use RightSignature to allow our clients and others to digitally sign documents instead of the old fashioned hand written signature method.  Here are some RightSignature frequently asked questions that probably answer questions you may have about using our digital signature service.

RightSignature’s signature pad enables you to use your mouse to sign a document, creating a valid electronic signature as defined by U.S. and E.U. legislation and directives. Any mark you make in the signature pad is valid, even if it does not resemble your handwritten signature. The courts broadly interpret the concept of “signature” and a signature need not, in fact, be a “signature” in the traditional sense of the word. For example, a rubber stamp has been recognized as a signature, as has a mark made by an illiterate, both of which illustrate the concept that any willful mark made by a party to a contract can be recognized as a signature.

Documents signed online with electronic signatures are legally valid and have the same legal standing as paper documents executed by hand. RightSignature’s technology is in full compliance with the 2000 U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), as well as the European Directive (EC/1999/93), all of which were intended to encourage the rapid adoption of electronic signatures and decrease use of antiquated paper methods.

RightSignature’s technology fulfills the U.S. definition of an “electronic signature:” an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record.  RightSignature’s technology also fulfills the more stringent E.U. requirements of an “advanced electronic signature:”

  1. it is uniquely linked to the signatory;
  2. it is capable of identifying the signatory;
  3. it is created using means that the signatory can maintain under his sole control; and
  4. it is linked to the data to which it relates in such a manner that any  change of the data is detectable.

Yes. Documents signed with electronic signatures are legally valid and have the same legal standing as paper documents signed by hand. It is highly likely that you have already contracted online. For example, when you click on an “I Agree” button on the internet, you are usually a party to what is known as a Clickwrap Contract. Also, when you purchase goods online, you are a party to a legally binding contract.

RightSignature’s technology is in full compliance with the 2000 U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), as well as the European Directive (EC/1999/93), all of which intended to encourage the rapid adoption of electronic signatures and decrease use of antiquated paper methods. Each of these acts reinforces the validity of electronic agreements. According to ESIGN, for example, a contract “may not be denied legal effect, validity, or enforceability solely because an electronic signature or electronic record was used in its formation.”

References for further reading:

For more information on the legal validity of digitally signed documents see RightSignature’s Legality page.

Verifying the identity of an individual is an important element of any signature, whether electronic or written. An electronic signature must be capable of identifying a signatory and must be uniquely linked to the signatory. RightSignature uses a multi-variate authentication process, which includes email address verification, IP address tracking, biometric signature algorithm, and other information. Authentication on RightSignature is significantly stronger than it is on paper documents, where parties often have an assistant, spouse, or other person sign on their behalf.  Furthermore, RightSignature’s optional visual identification feature provides you with further comfort that the other party to the contract is who they say they are. Visual identification allows parties to use their webcams to incorporate their photographs into the final digital document.
Once uploaded and sent for signatures, a document is locked and stored on a secure RightSignature server with redundant copies. After signing, the final document is bound with a secure hash algorithm, ensuring that no party may make changes to an executed document. RightSignature’s neutrality provides further legal defensibility to any attempts to invalidate a signed agreement. For more information on Rightsignature’s secure data infrastructure, see its Security page.
RightSignature, as a third-party signing service coordinating workflow between document signers, provides a significant step-up in audit and verification capability over fax and email methods. A benefit of using RightSignature is that it is a neutral third-party, much like an escrow/title agency in a real estate transaction. Once a document is signed, RightSignature binds it with a secure hash algorithm and stores redundant copies using the Amazon Web Services infrastructure.  Should a contract signed on RightSignature be challenged in court, it would be very difficult or impossible for a party to assert that the document had been tampered with. The record of the RightSignature process and post-execution lock provides third-party verification for robust, defensible contracts.
Every document uploaded to RightSignature is bound to a unique, long-string reference number, comprised of numerals, upper and lower case letters, and characters. This reference number is included in every communication about and screen containing the document, ensuring that all parties are viewing the same document at all times.  There is no function to change the file once it is uploaded and sent out for signatures. If a document has not been signed by any recipients yet, the sending party may trash it and upload and send a new document, which will have a new reference number.
No. Recipients do not need to have an account to receive a document from you.  The recipient receives an email containing a unique link. After clicking the link, the recipient views and signs the document in the recipient’s browser, with no downloads and no plug-ins.  RightSignature is so easy and intuitive that new recipients are able to sign in seconds, without instructions.
Most of the documents we send for signature do not require that signers sign in a specific order, but the document will not be legally binding until all of the designated parties have signed.  On rare occasions we may enable Signer Sequencing before sending the document in which case the signers must sign in the required order.
No problem. A recipient who isn’t comfortable signing online can easily print out a faxable signature page, sign it by hand, and fax it to RightSignature. Using a unique barcode, the fax signature page will be appended automatically to the document online.  Note:  The faxable signature page option is only available on documents requiring a signature and date. If the signer is required to fill in text fields, checkboxes, or initials boxes, the document must be completed and signed online.
Sign the document in the signature pad at the bottom left-hand corner of your browser. Sign your name by placing the mouse cursor inside the signature pad, clicking and holding your mouse or trackpad, and creating your signature.  You may sign in a larger, full-screen signature pad by clicking the Fullscreen button in the upper right-hand corner of the signature pad at the bottom of your screen.  Don’t worry! Your online signature does not need to look identical to your pen signature. It is still legally valid.
To download a copy of the original, unsigned document, in the column to the right of the document:

  • Click the Document Details tab
  • Click the arrow to the left of Source Files to view the source documents
  • Click the original document to download it and save it to your computer
If your document does not have any form fields to complete and only requires a signature, you will see a Fax icon in the upper right hand corner of the signature pad. Click the Fax icon, download and print the Faxable Signature Page, sign it, and fax it to the number specified on the page. Your signature will be automatically applied to the document.  You must use the RightSignature Faxable Signature Page and fax it to the correct number. Do not print out the entire document or fax it to us here at KEYTLaw.  You will not see the Fax icon in the signature pad on the Sign Document page if the document contains required form fields that must be completed before signing.

While you are signing a document, you may sign several times until you create a signature you like. Online, to clear your signature and try again, click the “Retry” icon in the signature box. On the iPhone, shake the phone to clear your signature.  Once you have submitted your signature on a document, it cannot be changed or deleted, just as if you had signed a paper document. This is a security measure to maintain the integrity of executed contracts.  Note that your signature on one document is not stored for future signings. The signature you submit is only applied to the document you signed. Each time you sign a document, you will have an opportunity to make a new signature.

No. The law recognizes that electronic signatures will not be identical to handwritten signatures. When using the RightSignature mouse signature pad, hold down the mouse button to sign. While it is preferable to sign your full name, initials are sufficient. Any mark you make is legally valid.  Signing a contract requires a willful mark. Therefore, when signing a paper contract, you can sign with any mark you wish. However, we generally use the same handwritten signature every time we sign documents so that it can also be used as identification. Therefore, when using RightSignature, we encourage you to sign your name as you would a normal contract.  Likewise, when evaluating a document signed on RightSignature, we encourage you to take the same precautions as you would with a signed paper document, checking to see if signatures look reasonable.
Yes. If you sign documents frequently on RightSignature, you may find it convenient to capture a signature you like one time, then reuse it each time you sign.  Currently, you may create a Saved Signature by signing online with your mouse. Additional options may be available in the future.  To create a Saved Signature:

  1. Once logged in, click Account
  2. Click the Saved Signatures tab
  3. Sign your name in the signature box by clicking and holding while moving your mouse
  4. Click Save Signature
  5. You may create multiple saved signatures if you wish
  6. After you have created a Saved Signature, each time you sign a document on RightSignature you will see a small Saved icon in the signature pad. Click the Saved icon, then click the image of your Saved Signature to apply it to the document.
Once stored, each Saved Signature can be selected from the Other Signature Options drop-down menu, found in the lower left signature pad on the document signing screen. Please note you can create and store multiple Saved Signatures to use when signing documents.

Yes, but only if we have enabled it on the document we send to you. If you have received a document to sign and do not see a “Type-to-Sign” icon in the Other Signature Options dropdown, you do not have the Type-to-Sign option.  RightSignature’s mouse-driven signature pad ensures that parties to the document make marks that are unique to them and have some similarities to their handwritten signatures. While typing one’s name does fulfill the legal requirement for an electronic signature, many uninformed parties are skeptical that a contract can be valid with only typewritten names as signatures. For this reason, we usually require a handwritten signature made with the mouse-driven signature pad, which mimics the process of signing a paper document.
If this feature is enabled, Signers will be able to select Type-to-Sign from the Other Signature Options drop-down menu in the lower left signature pad on the document signing screen.

If your document has fields in addition the signature filed then as a signer, you are not able to complete and submit a document until you have filled in all of the information in the required fields. RightSignature has tools to help you detect where the remaining to-do’s are.

Completion Bar

At the top of the document, a countdown feature shows the number of tasks completed and the number of tasks left to do. The red count (to do) has to be at 0 in order to submit the document. At this point the percentage meter will read 100% complete.

Flags

Red flags appear next to all required fields, and gray flags appear next to all optional fields which may or may not be pertinent to you.

NaviGuide™

The NaviGuide™ is a red arrow that moves along the left side of the document in real time to direct you to the next required field. You may click the NaviGuide™ to move to the next field you are required to complete.

RightTrack™

The RightTrack™ feature on the right side of the screen provides a visual image of the document with the incomplete pages shown in red. When a page is complete the bar turns green.

To download a copy of the signed document, in the column to the right of the document:

  • Click the Document Details tab
  • Click the PDF Download button to download the signed document and save it to your computer

Note that if the document is not yet fully signed (one or more signers has not yet signed), the PDF Download button will produce the original document, not the signed document.